Error: “Error 1920: Service Symantec AntiVirus Service…” appears when installing Symantec AntiVirus Corporate Edition client
Question/Issue:
When you install Symantec AntiVirus client, you see the error message “Error 1920: Service Symantec AntiVirus Service (Symantec AntiVirus Service) failed to start. Verify that you have sufficient privileges to start system services.” The installation then fails and rolls back.
Solution:
This problem has more than one cause, so more than one solution is provided. To fix the problem, try each of the following solutions in the order that they appear.
- Confirm that you have the correct rights and permissions to perform the installation.确认你有管理员权限
For directions, read Troubleshooting Symantec AntiVirus Corporate Edition installations: Checking rights and permissions.
- Make sure that the Event Log service is started on the target computer. 确认Event log service是自动并开启的，如果是关闭的，将此服务打开并设置自动启动后重试安装symantec antivirus一般即可
- Confirm that the computer’s date is correct and that the year is not set far into the future (such as 2059).
- Update the Symevent files. For directions, read Updating the Symevent files.
- Make sure that the computer is not infected with a virus. Even if you do not have a previous version of Symantec AntiVirus installed, you can run an online scan. The online scan detects known viruses and security risks, but it cannot remove them.
To run a full online scan, go the Symantec Security Check Web site and follow the prompts.
Note that the online scan is not supported on server operating systems. For server operating systems, use the document Common loading points for viruses, worms, and Trojan horse programs on Windows NT/2000/XP/2003.
- If a previous version of Symantec or Norton AntiVirus is installed, uninstall the program by using Add/Remove Programs in the Control Panel. Then, manually remove any leftover files and registry keys.
To find directions for your product version, read Manual uninstallation documents for Symantec Client Security products.
- If you use Windows 2003, follow the directions in the Microsoft document Error 0×80092026: The cryptographic operation failed due to a local security option setting (article ID 555374).
- If you use the eToken Runtime Environment (RTE), upgrade to version 3.65 or later.
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